4 ways to sound better

September 21, 2010 by Michele McGovern

Your voice probably gives away one of these secrets. You’re tired, bored or irritated. And you don’t want customers to know it.

Try these four tips to sound fresh and make customers happy:

Drink more often. One sip before a call won’t keep your vocal cords hydrated – and they need to be for better conversations.
Smile. It always makes face-to-face talks more upbeat, and it really does resonate over the phone.
Sit up straight. It allows you to breathe deeper and sound more energized.
Articulate. Pronounce “ing” at the end of words. Open your mouth widely to avoid mumbling and slurring.

Essie Says:
September 29th, 2010 at 9:10 pm
I don’t understand #4 — “Pronounce “ing” at the end of words”. Which words? It certainly can’t be all words that you speak…… Please explain. Thank you.
Four For Friday Says:
December 2nd, 2011 at 12:24 am
[...] McGovern discusses 4 Ways to Sound Better on Customer Contact [...]

See what readers are saying...

Bob: Yes, possibly true at he personal level. Good for me... the heck with everyone else, right? I'm thinking that this advi...

Faith Trusts: I have a question though... What if you have a job that requires you to multi-task? I work in a job where, when someon...

Jack Thurby: Hi thanks for this not interesting post. But I still do not get the second part though!...

Essie: I don't understand #4 -- "Pronounce "ing" at the end of words". Which words? It certainly can't be all words that you ...

Myriam T.: too bad there is no "I like" button on this article!!!! I love it and it's so true.......

Ulka Rodgers: Good ideas. It would be even more effective if they actually solved the problem and contacted the customer to follow up....

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