You don’t have to agree with customers’ complaints – but you have to agree that their complaint is important to them. Here’s how to make customers feel that way.
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Watch out: You may bury your message when you use some all-too-common business buzzwords.
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You think you’ve heard it all – but customers aren’t telling you what they really think.
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Some companies have banned their employees from saying certain words that upset customers. They may be on to something.
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You think you don’t lie to customers, but those little white lies count. You want to avoid these top offenders.
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Don’t hold back today. Tell customers, co-workers and even the boss what you like about them. Here’s why it’ll pay off.
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Some habits may jeopardize your career advancement. Here are the worst offenders.
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Even if you think you have the best possible relationships with your agents, there are some things they won’t tell you – and you should know.
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With so many distractions at work, you probably struggle to remember everything customers say. Here’s help on zeroing in.
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“No problem.” Sounds innocent enough, but if you say it to customers do you hurt satisfaction?
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