February 16, 2012 by rsalter
Customer service is no longer about someone sitting at a desk answering the phones. Although still a crucial element to success, it is not the only channel we have today. We have the internet, social media, email and much more, they all revolve around the same mission of satisfying the customer. In this webcast, focusing on web customer service, you’ll learn about the necessary elements for success and where knowledge management fits into the equation.
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February 15, 2012 by rsalter
Tailored online customer experiences lead to higher engagement and of course… more conversion! If customer profiles are the new pots of gold, how much gold mining can you do yourself? Download this white paper today and learn how Facebook leverages customer profiles, how these profiles fuel online engagement, and how you can start building your own profiling strategy today.
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February 9, 2012 by rsalter
Build your next marketing database online with DataTree. Avoid costly hardware purchases, hiring of programmers, or lengthy delays. Most DataTree databases can be loaded and ready to use in just one day.
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February 8, 2012 by rsalter
Customer service and support software supports the day-to-day activities of support agents whether on the phone, over the web, through e-mail, by Facebook and Twitter, or even face-to-face. It streamlines documenting, resolving, and reporting of customer issues, and it automates common support activities. Ultimately, it improves agent productivity and performance and increases customer satisfaction. To learn more about how a well-implemented CSS system can help your business, check out our free buyer’s guide or let the experts at Software Advice help you narrow down which software is right for your company.
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February 2, 2012 by rsalter
Today most large and even not-so-large companies offer customer care and customer service support across a range of channels. There’s only one problem: They’re often not doing it in a unified and seamless fashion. Instead, each channel tends to work in isolation, with the memory of each customer interaction confined to the channel in which the interaction originated. This Deep Dive analyst report from Gleanster Research explores how the notion of synchronization not only allows companies to achieve their desired business objectives in multi-channel customer service, but also gives customers a reason to celebrate. It discusses the core technology enablers as well as the key business processes required to achieve cross-channel customer service.
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February 1, 2012 by rsalter
A research report from Business Week on a global survey of executives on Customer Experience; 80% of respondent’s rate CE as a strategic priority but the majority believes that their company does a poor job at delivering a good customer experience. They will be publishing 4 reports based on this survey as well as interviews with key analysts, influencers and Customers.
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January 26, 2012 by rsalter
Telemarketing service companies can help with customer questions from other businesses, appointment setting and managing new promotional campaigns. Telemarketing services can be beneficial if you don’t want to staff up all year around, or want to be able to respond to customers 24 hours a day/7 days a week. Most call centers are able to respond to different languages while making your customers feel special. To read more about how to choose a telemarketing provider for B2B sales, request our free buyer guide. You’ll also receive price quotes from 2-3 pre-screened telemarketing companies (via phone and email) so you can compare and find the right match for your firm
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January 25, 2012 by marketing
2011 Customer Experience Impact Report:
Getting to the Heart of the Consumer and Brand Relationship
The 2011 Customer Experience Impact (CEI) Report explores the relationship between consumers and brands. Based on a survey* commissioned by RightNow and conducted by Harris Interactive, the report reveals facts about what consumers are looking for from a brand, how quickly they will ‘dump’ a favorite brand, and their tendency to seek retribution after a break up.
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January 12, 2012 by rsalter
Many view Web 2.0 as an opportunity to grow closer to their customers, better understand customer needs, and empower these customers to influence their company’s strategy. This, in turn, opens the door to improved customer service, enhanced customer loyalty, and better customer advocacy.
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January 11, 2012 by rsalter
This white paper for Customer Service Professionals in High Tech, examines today’s requirements for multi-channel customer support metrics.
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