January 25, 2012 by marketing
2011 Customer Experience Impact Report:
Getting to the Heart of the Consumer and Brand Relationship
The 2011 Customer Experience Impact (CEI) Report explores the relationship between consumers and brands. Based on a survey* commissioned by RightNow and conducted by Harris Interactive, the report reveals facts about what consumers are looking for from a brand, how quickly they will ‘dump’ a favorite brand, and their tendency to seek retribution after a break up.
Read the rest of this entry »
November 4, 2011 by mcredle
The 3rd Annual Utility Customer Experience Management Conference, February 8-10, 2012 in San Antonio, TX will bring together leading senior executives from Electric, Gas and Water Utilities to discuss best practices from the top utilities known for customer satisfaction. Attendees will leave this conference with a better understanding on communication channels and platforms to utilize during customer outreach, working with low-income customers and how to streamline and improve customer contact center activities.
October 20, 2011 by mcredle
RightNow is positioned as a Leader in Gartner’s MQ for CRM Customer Service Contact Centers. We provide the cross-channel contact center retailers need to deliver a personalized experiences across multiple touchpoints—voice, email, chat, self-service, and social. We help you provide experiences that make things easy for your customers, which keeps them coming back for more.
Read the rest of this entry »
July 24, 2011 by mcredle
Losing customers to your competition due to poor customer service experience? Longer call times leading to rising contact center costs? AirCARE™ improves customer service by allowing your customers to communicate with you wherever, whenever. Contact us today at aircaresales@air2web.com and discover how AirCARE is evolving the mobile customer experience.
Read the rest of this entry »
June 23, 2011 by admin
Angel is a leading provider of enterprise focused, cloud based, customer experience solutions, including Caller First focused Interactive Voice Response (IVR) and Call Center solutions. These solutions enable enterprise organizations to quickly deploy voice, SMS, chat and business intelligence (BI) applications. More than 1,000 customers worldwide turn to Angel’s proprietary customer engagement technology to power customer experience, marketing and sales needs. Angel’s solutions are built on an on-demand, Software as a Service (SaaS) platform and require no investment in hardware, software, or human resources, balancing the need for high quality communications with affordable pay-as-you-go pricing.
June 23, 2011 by admin
AppBase is a platform-as-a-service from Eccentex that provides developers with a rich cloud environment to develop, scale, and manage Enterprise-Grade Dynamic Case Management SaaS applications. AppBase offers many benefits for small, medium and large companies by helping them develop and deploy process-centric dynamic case management SaaS applications.
June 2, 2011 by mcredle
Blazing Service™ customer service training, by NetSpeed Learning Solutions, develops top-level customer service skills, helps increase customer satisfaction, and improves customer retention by combining the best of classroom instruction with easy-to-use, web-based reinforcement and measurement tools.
Blazing Service helps employees quickly grasp and apply proven interpersonal and problem-solving techniques to ignite great customer service in your organization. Gain more satisfied, loyal and committed customers and secure business growth by creating a customer-centric culture within your business.
Read the rest of this entry »
March 25, 2011 by Michele McGovern
The IBM-created computer Watson changed the face of game shows by beating super-smart humans. Now it might change Customer Service.
Read the rest of this entry »
February 17, 2011 by Michele McGovern
Here’s who ranks tops in online customers, and what any contact center can learn from it.
Read the rest of this entry »
November 29, 2010 by athomas
Headsets.com offers an easy one-stop solution for call centers, providing top-of-the-line wireless and corded headsets to call centers throughout the U.S. and Canada since 1998.
Headsets.com has an excellent Call Center Program that gives unlimited free shipping, lifetime product support and many other benefits to call centers that set up their offices through them.
Headsets.com recently teamed up with Sennheiser Communications to offer an exciting new wireless headset, the OfficeRunner, to their Customers. You can try it out for 60 days, free of charge, by calling them at 1-800-HEADSETS and mentioning Customer Contact News, or by visiting www.headsets.com/ccnews.
Loading ...
