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RightNow

January 25, 2012 by marketing
Posted in: E-news sponsored content, Industry Spotlight

2011 Customer Experience Impact Report:

Getting to the Heart of the Consumer and Brand Relationship

The 2011 Customer Experience Impact (CEI) Report explores the relationship between consumers and brands. Based on a survey* commissioned by RightNow and conducted by Harris Interactive, the report reveals facts about what consumers are looking for from a brand, how quickly they will ‘dump’ a favorite brand, and their tendency to seek retribution after a break up.
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    • Are your customers ...?

      • Demanding more than ever (88%, 49 Votes)
      • Demanding the same as ever (13%, 7 Votes)
      • Demanding less (-1%, 0 Votes)

      Total Voters: 56

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    • Bob: Yes, possibly true at he personal level. Good for me... the heck with everyone else, right? I'm thinking that this advi...
    • Faith Trusts: I have a question though... What if you have a job that requires you to multi-task? I work in a job where, when someon...
    • Jack Thurby: Hi thanks for this not interesting post. But I still do not get the second part though!...
    • Essie: I don't understand #4 -- "Pronounce "ing" at the end of words". Which words? It certainly can't be all words that you ...
    • Myriam T.: too bad there is no "I like" button on this article!!!! I love it and it's so true.......
    • Ulka Rodgers: Good ideas. It would be even more effective if they actually solved the problem and contacted the customer to follow up....







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