Is it time to start a loyalty program?
September 29, 2011 by Michele McGovern
Now might be the best time ever to start a customer loyalty program, no matter what industry you support. Here’s why:
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September 29, 2011 by Michele McGovern
How important is what you do online to the customer experience?
August 2, 2011 by Michele McGovern
Customers rely on online tools more than ever – and it has a big impact on their impression of service from your contact center. Here’s why.
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Do loyalty plans really work?
June 3, 2011 by Michele McGovern
Will customers stick with you if you convince them to join your loyalty plan?
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What’s the one thing you can do to get more customers?
May 27, 2011 by Michele McGovern
What’s the one thing contact center agents can do every day to help boost the company’s bottom line?
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Do customers really like automated service better?
March 23, 2011 by Michele McGovern
Do customers really like automated service better?
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