American customer satisfaction on rise: Guess who’s responsible
May 15, 2012 by Michele McGovern
Overall customer satisfaction is on the rise. Does your industry have an impact on the improvement?
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May 15, 2012 by Michele McGovern
Make one decision that customers don’t like – and watch satisfaction plummet
February 21, 2012 by Michele McGovern
The consequences of making one decision customers don’t like can kill satisfaction. Here’s serious proof.
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How interacting more with customers will build loyalty
January 31, 2012 by Michele McGovern
Interact a little more with customers, and you’ll earn more of their trust and loyalty. Here’s why.
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Goverment service improves: What the private sector can learn
January 19, 2012 by Michele McGovern
Help from government contact centers is growing on customers. What does this mean for the private sector?
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Customer satisfaction takes a hit – and how you can keep your customers happy
February 15, 2011 by Michele McGovern
Customers are buying more, but they aren’t happy about it. Here’s why.
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