How interacting more with customers will build loyalty
January 31, 2012 by Michele McGovern
Interact a little more with customers, and you’ll earn more of their trust and loyalty. Here’s why.
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January 31, 2012 by Michele McGovern
Goverment service improves: What the private sector can learn
January 19, 2012 by Michele McGovern
Help from government contact centers is growing on customers. What does this mean for the private sector?
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An online industry giant shows money can be made on the phone
September 28, 2011 by Michele McGovern
In a day and age when most companies try to push customers online for help, this Internet giant is inviting them to call more than ever.
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Customer satisfaction won’t budge: What you can do about it
August 16, 2011 by Michele McGovern
Customer satisfaction won’t budge – and it could have an impact on the economy. A new study explains why.
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Surprise – the government is getting e-service right! What all contact centers can learn
January 25, 2011 by Michele McGovern
Almost any contact center can learn a few lessons from the government. It’s getting online service right, a new study found.
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Customers aren’t happy: Are they ready to stop spending?
November 16, 2010 by Michele McGovern
Customers aren’t happy. Does it mean they won’t be spending?
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