Customers think you’re helpful, one study says. But your contact center might be lacking in this.
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Contact center agents, beware: More customers than ever are hot under the collar.
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Customers will bail if this happens before they’re ready to buy.
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Some big companies known for less-than-stellar service now charge customers more to get superior service. Are customers biting?
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Customers want an apology – and make it quick – when your company makes a mistake. But what else do they expect?
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How forgiving are customers? Find out if they give second, third or more chances.
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Customers may complain, but they don’t think customer service is all that bad — seriously! Here’s proof.
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