4 service blunders customers hate most
January 6, 2012 by Michele McGovern
Make customers happier this year by avoiding the top four customer service blunders of past.
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January 6, 2012 by Michele McGovern
9 more non-cash incentives to motivate agents
May 18, 2011 by Michele McGovern
Give agents the gifts of time, recognition and fun – not cash – to keep them motivated. Here are fresh ideas.
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9 non-cash incentives that boost morale
May 17, 2011 by Michele McGovern
You don’t need a big budget to show contact center agents you appreciate them. Try some of these non-cash incentives.
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Customers talk: Do they say good things or bad?
November 5, 2010 by Michele McGovern
When it comes to service, do you believe the old adage “Good news travels fast, and bad news travels faster?”
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How much more will customers spend on great service?
September 1, 2010 by Michele McGovern
Will customers pay more for outstanding service? You bet they will – and you might be surprised at how much more they’ll dish out to be wowed.
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