4 ways to cool an angry customer’s fury
July 29, 2011 by Michele McGovern
No one deserves to be berated by angry customers. These tactics can help get them to back down.
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July 29, 2011 by Michele McGovern
3 ways to deal with angry customers
February 23, 2011 by Michele McGovern
An angry customer will likely call today. Here are three ways to deal with him or her – and create a happy ending for everyone.
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Customer fuming? 5 steps to extinguish his fury
November 3, 2010 by Michele McGovern
Your customer is fuming, angry, dissatisfied and he wants you to do something about it NOW!
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4 reasons your customers are so angry
October 6, 2010 by Michele McGovern
Customers are angry, but not at you. Here’s why.
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6 phrases that quickly calm upset customers
September 22, 2010 by Michele McGovern
Use these phrases, and you’ll calm angry customers in no time.
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Three ways to get angry customers to shut up
September 14, 2010 by Michele McGovern
When you can’t get an angry customer to shut up, try this.
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