American customer satisfaction on rise: Guess who’s responsible
May 15, 2012 by Michele McGovern
Overall customer satisfaction is on the rise. Does your industry have an impact on the improvement?
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May 15, 2012 by Michele McGovern
How interacting more with customers will build loyalty
January 31, 2012 by Michele McGovern
Interact a little more with customers, and you’ll earn more of their trust and loyalty. Here’s why.
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Goverment service improves: What the private sector can learn
January 19, 2012 by Michele McGovern
Help from government contact centers is growing on customers. What does this mean for the private sector?
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Why Apple tops Service rankings again
September 20, 2011 by Michele McGovern
Apple has often left other companies in the dust when it comes to Customer Service. And they’ve done it again.
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Customer satisfaction won’t budge: What you can do about it
August 16, 2011 by Michele McGovern
Customer satisfaction won’t budge – and it could have an impact on the economy. A new study explains why.
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Customer satisfaction takes a hit – and how you can keep your customers happy
February 15, 2011 by Michele McGovern
Customers are buying more, but they aren’t happy about it. Here’s why.
Customers aren’t happy: Are they ready to stop spending?
November 16, 2010 by Michele McGovern
Customers aren’t happy. Does it mean they won’t be spending?
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