What’s bugging contact center leaders most?
June 9, 2011 by Michele McGovern
Feel like you’re drowning in a sea of contact center woes? This research proves you aren’t alone – and you can paddle out of some of it.
Read the rest of this entry »
June 9, 2011 by Michele McGovern
How long should new agents train?
May 11, 2011 by Michele McGovern
How long does it take for most new contact center agents to get up to speed?
Read the rest of this entry »
What are your odds of a successful sale? Here’s the answer
May 2, 2011 by Michele McGovern
Contact center agents talk to customers more than anyone, so it makes sense for them to cross- or up-sell. What are the odds they’ll be successful?
Read the rest of this entry »
Is your database as useful as it should be to agents?
April 19, 2011 by Michele McGovern
It’s vital to have a strong database for agents to access. Is yours as useful as it should be? Here’s what researchers found.
Read the rest of this entry »
Loading ...
