When’s your best opportunity to gain customer loyalty?
May 4, 2012 by Michele McGovern
As a contact center pro, you hold the key to customer loyalty. But when is your best chance to win it?
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May 4, 2012 by Michele McGovern
Do you reward customers enough?
April 27, 2012 by Michele McGovern
Think you give customers enough respect, help and reasons to come back? Here’s what they think.
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One thing best-in-class companies have that you probably don’t
April 25, 2012 by Michele McGovern
The best companies rise to the top because of this one customer service strategy. Do you follow it?
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How customers show the love for your company
April 19, 2012 by Michele McGovern
Customers who have great experiences with your contact center will show the love. But how?
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Can you build customer loyalty through self-service?
March 20, 2012 by Michele McGovern
Is self-service self serving, or can you really build customer loyalty through it?
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Do your customers have 1,461 days to change their minds?
February 29, 2012 by Michele McGovern
Customers are a fickle bunch. But do you give them almost 1,500 days to change their minds? Here’s one company that does.
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3 ways agents can build customer loyalty every day
February 27, 2012 by Michele McGovern
Contact center agents can leverage their daily contact with customers to build superb loyalty. Here’s how.
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4 discounts that actually turn off customers
February 17, 2012 by Michele McGovern
Discounts may sound like a good thing to offer customers, but some may actually undermine relationships. Here’s why.
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3 ways to bring back first-time customers
December 30, 2011 by Michele McGovern
You may have picked up lots of new customers as the economy improved. Now it’s time to work on keeping them.
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Build more trust with customers: 6 everyday tactics
December 29, 2011 by Michele McGovern
Trust is the cornerstone of every customer relationship. Here are six ways to build it day in, day out.
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