CustomerContactNews.com » tag » eGain

Can you keep customers happy on a budget? 3 ways it’s been done


October 28, 2011 by Michele McGovern

Can you cut costs and still keep customers happy? New research and proven tactics show how it has been done.

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Is he angry or not? Software may answer it for you


May 10, 2011 by Michele McGovern

Imagine if you knew a customer was angry before you even had contact with him: You’d be better prepared to handle the situation, right? Now you might be able to do just that.

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4 ways to keep your contact center green (and lean!)


November 29, 2010 by Michele McGovern

Recycling bins are a nice effort to be green, but they won’t save your company money like these quick steps.

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