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3 proven ways to get more done today (and every day)


February 3, 2012 by Michele McGovern

Researchers from Harvard Business Review found that these three tactics boost productivity.

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Surprising upside to why customers aren’t calling


November 9, 2010 by Michele McGovern

If your phones aren’t ringing, customers probably have a good reason for not calling.

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Why your script is a bad idea


October 4, 2010 by Michele McGovern

If you use scripts, it might be time to trash them. Here’s what customers have to say about scripts.

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Whitepapers


    Quick Vote

    • Are your customers ...?

      • Demanding more than ever (86%, 55 Votes)
      • Demanding the same as ever (14%, 9 Votes)
      • Demanding less (0%, 0 Votes)

      Total Voters: 64

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    See what readers are saying...

    • Bob: Yes, possibly true at he personal level. Good for me... the heck with everyone else, right? I'm thinking that this advi...
    • Faith Trusts: I have a question though... What if you have a job that requires you to multi-task? I work in a job where, when someon...
    • Jack Thurby: Hi thanks for this not interesting post. But I still do not get the second part though!...
    • Essie: I don't understand #4 -- "Pronounce "ing" at the end of words". Which words? It certainly can't be all words that you ...
    • Myriam T.: too bad there is no "I like" button on this article!!!! I love it and it's so true.......
    • Ulka Rodgers: Good ideas. It would be even more effective if they actually solved the problem and contacted the customer to follow up....







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