How happy are your agents?
August 29, 2011 by Michele McGovern
If contact center agents are unhappy, leaders may never get a chance to do something about it before they walk out the door. Why?
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August 29, 2011 by Michele McGovern
Could training increase turnover in your contact center?
July 27, 2011 by Michele McGovern
Training makes agents smarter and better equipped to help customers. But there’s this one downside.
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Are you missing this opportunity to motivate agents?
March 3, 2011 by Michele McGovern
One of the most effective – and potentially inexpensive – ways to motivate call center staff is often overlooked. Here’s how to leverage it in your call center.
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What’s the most effective way to motivate call center agents?
March 2, 2011 by Michele McGovern
Many attempts at motivating call center professionals come up short because they don’t hit the mark. So how do you know what’s effective without trying everything first? Use this guide.
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