IBM | CustomerContactNews.com

What Jeopardy-winning Watson could mean to Customer Service

March 25, 2011 by Michele McGovern

The IBM-created computer Watson changed the face of game shows by beating super-smart humans. Now it might change Customer Service.

February 1, 2011 by Michele McGovern

Here’s a new approach to call routing – and it already helped one contact center boost customer loyalty and profits.

October 26, 2010 by Michele McGovern

Coming to your contact center soon: Fewer angry customers.

See what readers are saying...

Bob: Yes, possibly true at he personal level. Good for me... the heck with everyone else, right? I'm thinking that this advi...

Faith Trusts: I have a question though... What if you have a job that requires you to multi-task? I work in a job where, when someon...

Jack Thurby: Hi thanks for this not interesting post. But I still do not get the second part though!...

Essie: I don't understand #4 -- "Pronounce "ing" at the end of words". Which words? It certainly can't be all words that you ...

Myriam T.: too bad there is no "I like" button on this article!!!! I love it and it's so true.......

Ulka Rodgers: Good ideas. It would be even more effective if they actually solved the problem and contacted the customer to follow up....