Why you don’t need to worry (too much) about online complaints
November 22, 2011 by Michele McGovern
Customers complain online more these days, but you might not have to worry about it so much.
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November 22, 2011 by Michele McGovern
Why you need to respond to online complaints right now
June 29, 2011 by Michele McGovern
No one can escape online complaints these days. What’s good about those complainers is you can easily turn them into loyal customers.
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Who’s complaining online – and who’s not
June 28, 2011 by Michele McGovern
Are your customers the most likely these days to post their complaints online – and not give you a chance to fix their issues? Find out here.
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Online bitc#!ng: What to do when customers post their complaints
April 22, 2011 by Michele McGovern
Customers don’t just raise their voice with complaints on the phone anymore. They’re louder and clear with online complaints, too. Here’s how to handle those very public gripes.
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