CustomerContactNews.com » tag » positive reinforcement

Deliver positive feedback that makes an impact on agents


February 9, 2012 by Michele McGovern

Contact center leaders can keep morale high with more positive feedback. But how much?

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Reduce no-shows: Tactics to curb absenteeism


December 16, 2011 by Michele McGovern

Agents who don’t show up put a real crimp on contact center operations. Here are three ways to reduce no-shows.

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3 reasons your people can’t stay motivated


September 15, 2010 by Michele McGovern

Why can’t contact center professionals stay motivated all the time?

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    • Bob: Yes, possibly true at he personal level. Good for me... the heck with everyone else, right? I'm thinking that this advi...
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