Southwest Airlines | CustomerContactNews.com

4 ways mistakes can actually build loyalty

December 16, 2011 by Michele McGovern

Mistakes can be stumbling blocks – unless you turn them into building blocks for customer loyalty. Here’s how one customer service giant does it.

October 26, 2010 by Michele McGovern

Coming to your contact center soon: Fewer angry customers.

September 10, 2010 by Michele McGovern

Intimacy is often underrated in your relationships with customers. That’s right – you want to be more intimate with them.

See what readers are saying...

Bob: Yes, possibly true at he personal level. Good for me... the heck with everyone else, right? I'm thinking that this advi...

Faith Trusts: I have a question though... What if you have a job that requires you to multi-task? I work in a job where, when someon...

Jack Thurby: Hi thanks for this not interesting post. But I still do not get the second part though!...

Essie: I don't understand #4 -- "Pronounce "ing" at the end of words". Which words? It certainly can't be all words that you ...

Myriam T.: too bad there is no "I like" button on this article!!!! I love it and it's so true.......

Ulka Rodgers: Good ideas. It would be even more effective if they actually solved the problem and contacted the customer to follow up....