4 signs customers are off track
June 14, 2011 by Michele McGovern
If customers say anything like this, they’re confused and need more attention.
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June 14, 2011 by Michele McGovern
6 quick ways to make the next call the best
April 8, 2011 by Michele McGovern
Agents don’t have to move mountains or throw in freebies to impress customers. Instead, they can use these six tactics to make conversations rewarding.
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4 signs customers need more help
October 21, 2010 by Michele McGovern
Here are four signs your customer needs more help.
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