What to say in 3 tough customer situations
April 5, 2012 by Michele McGovern
The right words are hard to find in some sticky situations with customers. This should help.
Read the rest of this entry »
April 5, 2012 by Michele McGovern
How to deal with bully customers
December 12, 2011 by Michele McGovern
No one should have to put up with a bully customer. Here’s what to do with tormentors.
Read the rest of this entry »
Best ways to handle criticism from customers
November 30, 2011 by Michele McGovern
For all the good things customers have to say, it’s the few bits of criticism that tend to stick with us. Here’s how to move on when customers criticize.
Read the rest of this entry »
3 signs it’s time to sever ties with a customer
November 23, 2011 by Michele McGovern
Loyalty’s great, but some customers aren’t worth it.
Read the rest of this entry »
4 toughest customer – and best ways to handle them
October 7, 2011 by Michele McGovern
Meet Mr. Know-It-All, Mrs. Direct and two more of the toughest customers. We’ve included practical tips on how to deal with them.
Read the rest of this entry »
7 alternatives to a ‘take-this-job-and-shove-it’ attitude
September 17, 2010 by Michele McGovern
Customers are tough, but is it ever so bad you need to grab two beers and head for an emergency exit?
Read the rest of this entry »
Loading ...
