CustomerContactNews.com » tag » Vanguard Communications Corp

Can technology bring you closer to customers?


November 22, 2010 by Michele McGovern

Technology may not be able to replace the personal touch, but it sure can enhance it.

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Do customers consider you a necessary evil or friend?


October 15, 2010 by Michele McGovern

The truth hurts: Some customers think dealing with your contact center is a necessary evil and here’s why.

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Get more ‘intimate’ with your customers


September 10, 2010 by Michele McGovern

Intimacy is often underrated in your relationships with customers. That’s right – you want to be more intimate with them.

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    Quick Vote

    • Are your customers ...?

      • Demanding more than ever (86%, 55 Votes)
      • Demanding the same as ever (14%, 9 Votes)
      • Demanding less (0%, 0 Votes)

      Total Voters: 64

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    See what readers are saying...

    • Bob: Yes, possibly true at he personal level. Good for me... the heck with everyone else, right? I'm thinking that this advi...
    • Faith Trusts: I have a question though... What if you have a job that requires you to multi-task? I work in a job where, when someon...
    • Jack Thurby: Hi thanks for this not interesting post. But I still do not get the second part though!...
    • Essie: I don't understand #4 -- "Pronounce "ing" at the end of words". Which words? It certainly can't be all words that you ...
    • Myriam T.: too bad there is no "I like" button on this article!!!! I love it and it's so true.......
    • Ulka Rodgers: Good ideas. It would be even more effective if they actually solved the problem and contacted the customer to follow up....







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