What’s behind customers’ tolerance to wait?
July 26, 2011 by Michele McGovern
Customers will wait for help some days longer than other days. Why? It has to do with these seven factors.
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July 26, 2011 by Michele McGovern
Benchmark set: Do you respond fast enough to customers?
June 27, 2011 by Michele McGovern
A handful of big companies have slashed wait times and impressed customers. Are you near the benchmark they’ve set?
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How long will customers wait to buy something?
January 19, 2011 by Michele McGovern
Move fast, contact center pros! If you don’t help customers in this amount of time, they aren’t buying.
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Customers are thinking the worst when you make them wait
October 29, 2010 by Michele McGovern
Even the best wait-time music isn’t changing what customers think when you make them wait – and it’s not good.
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