Bright Pattern was recently recognized by Ovum as a Market Challenger, by Omdia for best platform functionality, by Frost & Sullivan as a top-performing vendor, and by Gartner as a leader in the Call Center FrontRunners Quadrant.
FREMONT, CA: Bright Pattern, a leading provider of AI-powered cloud contact center software, has been deployed by over two dozen Business Process Outsourcers (BPOs) across all global regions. BPOs have continued to partner with Bright Pattern for its ease of use, speed of deployment, speed-to-ROI payback, remote agent capabilities, and the flexibility the platform provides by allowing you to bring your own telco provider, your choice of the cloud provider, open APIs, and out-of-the-box integrations to over 50 technology providers.
Bright Pattern’s AI-driven omnichannel contact center software makes providing BPO call center services personalized and accessible. Utilize powerful automation and AI tools, customizable APIs in our customer journey builder, and built-in quality management to streamline your business processes and make providing exceptional customer service simple.
Some of the recent BPO use cases on Bright Pattern Contact Center
Atento, a leader in the Gartner Customer Service BPO Magic Quadrant, most recently used Bright Pattern to launch a COVID appointment setting hotline with 200 remote agents in less than a day, handling 14,000 calls on day one. The call center is expected to grow by 750 percent over the next month.
Everise uses Bright Pattern Contact Center for its largest client, including a multi-billion dollar health insurance enterprise and leading multi-state wholesale retail chain. Everise and Bright Pattern successfully deployed AI bots and an AI-powered Conversational IVR to manage 50 percent of customer interaction volume, which had increased due to the pandemic.
Omni Interactions uses Bright Pattern to power a new paradigm of omnichannel communications for their Fortune 100 customers.
The Connection transitioned from a premise-based provider to Bright Pattern and saw an 80 percent call deflection using self-service IVR and a 33 percent decrease in average handle time.
Transcosmos supports a global network of call centers in the United States, Asia, Central America, and South America using Bright Pattern’s omnichannel solution with powerful skills-based routing to thousands of call center representatives specializing in different languages and cultural nuances.
UpCom DTS, the largest Chilean BPO with over 1,700 customers, uses Bright Pattern to deploy remote workforces for their clients quickly.
VIPdesk uses Bright Pattern to provide an elevated experience to their customers, consisting of some of the most iconic luxury brands and retailers, beauty product providers, and consumer electronic companies in North America.
Vivax, one of the leading BPOs in Peru, uses Bright Pattern Contact Center to provide omnichannel communications that allow customers to switch between channels with the same agent seamlessly.
80024 Support uses Bright Pattern to provide highly technical support. Their agents are highly trained, and specialized routing and omnichannel conversations were necessary when replacing their existing premise-based technology.
“Bright Pattern continues to be the top choice for innovative BPOs,” said Michael McCloskey, CEO of Bright Pattern. “In our recent BPO deployments, Bright Pattern won the business because there was a need that could not be met by other vendors. Whether it be speed and flexibility in deployment, reliability/scalability, remote agent functionality, omnichannel capabilities, or breadth of integrations, Bright Pattern has been helping BPOs succeed and grow their client base in ways other vendors were not able to.”