• Skip to primary navigation
  • Skip to main content
  • Skip to primary sidebar

CUSTOMER COMMENTARY

News About Finding & Keeping Customers

CUSTOMER COMMENTARY

News on Finding & Keeping Customers

  • HOME
  • CALL TRACKING
  • COMMUNICATIONS
  • EMAIL
  • MARKETING TECHNOLOGY
  • SOCIAL MEDIA
  • ABOUT/CONTACT

County Utilities Dept. To Collect Feedback On Services

by

Utilities Manager Philo Shelton

COUNTY News:

In its pursuit of continuous improvement, the Los Alamos Department of Public Utilities (DPU) will be the subject of two customer surveys beginning the first week in January conducted by GreatBlue Research. 

The first is a quick transactional survey to be completed by customers at the end of a business  interaction.

Customers who stop by the Customer Care Center in the Los Alamos County Municipal Building, as well as those who interact with electric, gas, water and sewer field personnel, will be pointed to an online survey about the business concluded, such as bill payments, questions on services, or meter rereads.

The second survey, the Voice of the Customer Survey, is an annual survey to measure customer  satisfaction and engagement in areas such as quality, reliability and service. The information gathered will provide benchmarks for comparison to other utility providers. GreatBlue will analyze the data and provide recommendations to DPU for improvement of overall service to customers.

While the link for the online transactional survey will be given only to customers who directly interact with DPU employees, the Voice of the Customer Survey will go out to a randomly selected group of utility account holders by email and phone.

“We would appreciate people taking the time to complete our surveys because they will help us improve our service to the community,” Utilities Manager Philo Shelton said. “We will be collecting these data every year so that we can continually observe customer service trends and seek opportunities for improvements. We’re working hard to not only build upon our successes, but also to correct our weaknesses.”

The Voice of the Customer survey will be conducted online Jan. 4 through Jan. 25, and then by phone  Jan. 26 through Feb. 9. The transactional survey will be conducted on an ongoing basis with data collected and summarized quarterly.

Originally Appeared Here:

Filed Under: COMMUNICATIONS

Primary Sidebar

Editor Picks

ZYWAVE NAMED AS FINALIST IN 2023 STEVIE® AWARDS FOR SALES & CUSTOMER SERVICE

Larimer County Begins Discussions with Republic Services on Landfill

Propelled by Product, Partner, and Market Momentum, Matillion

3 Takeaways from the 2022 Sola Salons Summit

Achieving a frictionless customer experience in fintech

Stay Competitive in the Waste and Recycling Industry

What You Should Know About Getting an MBA as a CPA

Adaptiva Named as Finalist in 2023 Stevie® Awards for Sales & Customer Service

Method Media Intelligence (MMI) Releases MAP-ACT

Digital Marketing Manager – Axios Charlotte

Copyright © 2023 Customer Commentary · Privacy Policy · Terms & Conditions · Log in

Terms and Conditions - Privacy Policy