I usually get a laugh when I say: “Working for Richer Sounds is like being in the mafia . . . no one leaves us voluntarily” . . . (I do hasten to add, “hopefully not for sinister reasons”).
Labour turnover is a useful measure of how happy people are, albeit a crude one; if you are the only employer in the middle of nowhere, they obviously can’t just walk out and go somewhere else. But normally, if they aren’t leaving you, it is a good sign.
Admittedly, measurement is not an exciting subject at first glance, but bear with me. How do we know if our loyal people feel appreciated? How would we know if things are going wrong, and what is the point