The Nigerian Marítime Administration and Safety Agency (NIMASA), on Saturday, said the agency will engage in a fact-finding mission to the Philippines to engage with the school and the Cadets of the National Seafarers Development Program (NSDP), over their grieviances that led to protest in the Asian country.
In a press statement made available to LEADERSHIP, the agency’s management said the issue surrounding the griviances of the cadets would be tackled from an informed position, as the matter far predates this administration.
According to the agency, NIMASA has received Ministerial approval for an assessment visit in October to ascertain, first-hand, the issues and to fully and finally address them.
The statement reads, “We wish to let the public know that we are monitoring the unfortunate development in the Philippines involving NIMASA NSDP 2013 cadets, as seen in a recent online video. And to assure Nigerians that NIMASA has received Ministerial approval for an assessment visit this October to ascertain, first-hand, the issues to fully and finally address them.
“Our executive director, Maritime Labour and Cabotage Services, Engr. Victor Ochei, will lead the fact-finding mission to the Philippines to engage with the school and the cadets. As responsible management, we must deal with this from an informed position, as the matter far predates this administration.
“While we regret the embarrassment this may have caused all concerned; we urge caution and avoidance of any speculative reporting until the official outcome of the on-the-spot evaluation to the Philippines is submitted.”
MTN Gifts Subscribers Free Airtime To Mark Customer Service Week
ICT giant, MTN Nigeria, has gifted customers airtime through engaging activities across its social media platforms, from October 5th-7th 2022, as part of its celebration of the annual Customer Service Week.
MTN’s theme for the 2022 Customer Service Week is “No US without U” to appreciate the loyalty of customers and partners to the brand. MTN, through this year’s celebration, is showing its appreciation to customers for over 20 years of partnership and loyalty.
Speaking on MTN’s commitment, Chief Customer Service Officer, Ugonwa Nwoye stated that “Our customers mean so much to us, they are the reason we are thriving for more than two decades. This is why we will continue to work tirelessly to ensure our customers stay happy and satisfied.”
Customer Service Week is a global event commemorated every year to recognize the impact of customer service and celebrate the people who serve and support customers daily. The week- long activity aims to raise awareness on the important role customer service plays in achieving successful businesses. According to customer service statistics published by Oberlo, the customer experience management market worldwide is worth $11.34 billion in 2022, 81 percent of consumers say a positive customer service experience increases the chances of them making another purchase and 95 percent of all consumers consider customer service to be important for brand loyalty.
MTN is celebrating this year’s edition with exciting activities including online competitions, trivia quizzes, giveaways, and lots more. To participate in the Customer Service Week activities, customers can follow MTN’s social media accounts where all activities and information for the week will be communicated.