• Skip to primary navigation
  • Skip to main content
  • Skip to primary sidebar

Customer Contact News

For Today's Customer Service Professionals

  • Home
  • Communications
  • Customer Retention
  • Customer Service
  • Email Marketing
  • Facebook
  • YouTube

Email Marketing

6 Email Marketing Tips for Virtual Association Events

April 6, 2021 by CCN Reporter

This is a guest post from Fonteva.

Effective email marketing strategies are vital for associations, nonprofits, and businesses alike—especially in a time of uncertainty. Organizations everywhere are trying to stay top-of-mind for consumers, and the amount of digital clutter has only increased. That’s why walking through some top tips (and mistakes to avoid) for event marketing is crucial.

This article will provide a deeper understanding of effective email marketing tactics. You will learn how to:

  1. Personalize your messages.
  2. Leverage intriguing subject lines.
  3. Use graphic elements wisely.
  4. Establish a drip campaign.
  5. Ensure mobile-friendliness.
  6. Conclude with a clear call to action.

As a result of COVID-19, organizations across the globe have shifted to virtual events to maintain engagement levels while social distancing. However, it’s important to recognize that even once things begin to settle down and return to a “new normal,” virtual engagement will continue to be a communication strategy for associations and other organizations.

Whether you’re planning a brand new virtual event for your association, or pivoting an existing event to the virtual realm, spreading the word is crucial for the best turnout. Ready to dig in? Let’s get started.

1. Personalize your messages.

When it comes to crafting an effective marketing email, personalizing your messaging is vital. Consumers, members, and other recipients get so many emails every day that it can be too easy to slip through the cracks. To avoid this, you have to make sure your messages stand out— and personalization is a great way to go.

Here are two ideas you want to implement as you begin drafting your email copy:

  • Address recipients by name. Any effective email starts out with a personalized greeting. “Dear John,” is always going to be a better opening than “Dear member,” or worse, “To whom it may concern.” After all, this is your chance to make a first impression on the reader as they skim over your message and decide whether to engage. From the beginning, it’s important the recipient feels that it is a personal invitation to your event, rather than a blanket, pre-written message.
  • Segment your audience. Personalization can go farther than just your greeting. Be sure your entire message is customized based on content type and relationship to each recipient. That’s where audience segmentation comes in. For event marketing outreach, you may choose to segment based on whether the recipient is registered already (you can send detailed event information) or not (send a generalized overview and an invitation). Further, you can segment based on a recipient’s previous event history as well.

Each of these tasks, while possible to complete by hand, can be streamlined by using the right email marketing software—thus saving your team time and effort to be used elsewhere. For even better results, be sure your marketing tools and CRM are fully integrated. When you start your engagement off on the right foot, your readers are more likely to respond to your marketing attempts in the way you seek.

2. Leverage intriguing subject lines.

A well-crafted subject line for your email is one of the most important elements in your entire campaign. After all, the subject line is what originally grabs (or loses) the reader’s attention even before opening the email.

If you’re overwhelmed or unsure of where to start, here are some examples of strategic subject lines to market your event:

  • Hurry! Register by midnight for 50% off your ticket price. This subject line expresses a sense of urgency and the fear of missing out which can lead to increased clicks and conversions.
  • Introducing our virtual event series: [Name of series]. This subject line makes it clear that the contents of your email include new information that the reader does not want to miss out on.
  • 7 reasons to attend our annual event. This subject line implies that the body of the email will clearly spell out a string of reasons why the reader should attend the event, which inspires the curiosity to continue reading.
  • 8 out of 10 association members want this one thing. This subject line peaks the reader’s curiosity, encouraging them to open the email and find out more. What exactly do 8 out of 10 members want? If they’re a member too, it will be relevant to them!
  • Warning: Event may cause too much fun. This subject line combines shock-value and humor to grab the recipient’s attention. Of course, the reader will want to know what kind of exciting event necessitates this type of warning.
  • [Recipient’s name], we want to see you at this event. This subject line uses personalization (as described above) to position your marketing email as an individual event invitation.

On the other hand, here are some not-so-great examples:

  • [Name of event] Association Event. Not only is this subject line bland, it gives no information about the event or even why the reader should open the email.
  • [Name of organization] weekly newsletter. If you’re trying to drive registrations for your event, this subject line will do no good. An event marketing email should be independent of any regular newsletters and demonstrate that with a unique subject line.
  • Event on [Date of event]. Stating the date of your event is not enough to convince recipients that they want to attend. What’s happening at your event that will inspire registrations?
  • Register for our event here. This subject line is simply telling the reader to register but fails to tell the reader why they should register (or even open your email in the first place!).

Writing the best email subject lines can be tricky, but it is of utmost importance for your marketing campaign to yield results. Doing some research on businesses and organizations that have seen success in their email marketing is a great way to gather inspiration and emulate effective strategies.

3. Use graphic elements wisely.

Studies show that communications containing visuals see up to 650% higher engagement levels than those solely composed of text. That’s because visual elements are a great way to grab the attention of the reader and they provide a more aesthetically pleasing experience overall.

Email campaigns should use several types of graphic content to take your messages to the next level, including: 

  • Images: Images are a classic example of graphic email content, whether it’s your own photography, stock photos, or clipart. Including pictures is a great way to brighten up your emails and increase engagement rates.
  • Videos: Video elements can be an excellent contribution to email marketing content, especially when you’re promoting events. You might include a video recap of a previous event, or a series of interviews with past attendees sharing their favorite memories and urging members to register.
  • Gifs: As a sort of combination of photo and video, gif content is a new and exciting way to grab the reader’s attention. There are plenty of pre-made gifs you can find online, or use online tools to turn your own short video clips into unique gifs!

However, visual elements can also have negative consequences when used incorrectly, as they can lead to sensory overload and distract the reader from the message in the text. Finding a solid balance between too little and too much graphic content is a great way to optimize your content for engagement.

4. Establish a drip campaign.

A drip campaign is a marketing strategy that utilizes a predetermined cadence of emails to nurture leads and eventually direct recipients toward a desired action. In this case, the action is registering for your upcoming virtual association event!

These examples of successful email drip campaigns demonstrate the way in which triggered emails can effectively lead to higher levels of recipient engagement. Simply put, the process is as follows:

  1. Your association team comes up with a collection of created emails.
  2. You utilize an email marketing automation tool to schedule emails at particular points in time.
  3. A recipient receives their first email in the campaign.
  4. Depending on whether they opened the first message, they might receive a second email pushing them further down the conversion funnel.
  5. If the user does not open the first, they might receive a follow-up email or the campaign could stop there.
  6. The process continues based on your predetermined email sequence.

Email drip campaigns are a great way to engage with your network without becoming too overbearing to those who are uninterested. Because the campaign takes cues from a user’s own behavior, the strategy allows you to pursue leads that continue to show interest and are the most likely to become registrants.

5. Ensure mobile-friendliness.

Did you know that more than 50% of web traffic comes from mobile devices? That means if your association’s materials are not mobile-friendly, you’re missing out on a huge opportunity to boost your online registrations.

Be sure these two elements are as easy to use on mobile devices as they are on desktop:

  • Emails: Most smartphone users have their email accounts signed in on their mobile devices for ease of use and increased accessibility. As soon as they receive an email notification, they can quickly decide whether to engage or ignore it. If a user opens your marketing email on their cell phone only to find that reading it involves endless scrolling and zooming, they’re likely to click out and never return. Instead, mobile-friendly emails are more likely to be consumed and responded to.
  • Registration forms: For your event marketing campaigns, not only should your marketing materials be mobile-friendly, but your registration tools should be too. Using mobile-friendly event registration software allows association members to register and pay on-the-go, rather than waiting until later (which may never come).

In order to ensure the most conversions, it’s important your campaign is easy to engage with. A member may have the desire to attend, but if the registration process is too difficult, they have a much higher risk of abandoning the process altogether.

6. Conclude with a clear call to action.

There’s nothing worse than getting to the end of a marketing email and thinking “so what?” The next steps in a marketing campaign should never be unclear— especially when it comes to event promotion. Because the end goal has a clear deadline (the date of the event or close of registration), it’s more important than ever to include a clear call to action in any email you send.

Large, colorful, and easy-to-read CTA buttons with actionable language are a great way to encourage recipients to take the next step in the registration process. Even if the reader starts to skim the text, the CTA will still be clear and persuasive.

Wrap up

By employing these tips in your next event marketing campaign, you can ensure higher levels of virtual event registration and attendance for your association. When you personalize your messages, grab the recipient’s interest, and design an easily accessible campaign, you’ll create a system of communication that each recipient will actually want to read and take action.

Originally Appeared On:  https://www.campaignmonitor.com/blog/email-marketing/how-email-drives-online-registrations/?utm_source=feedburner&utm_medium=feed&utm_campaign=Feed%3A+CampaignMonitorBlog+%28Campaign+Monitor+Blog+Only%29

Filed Under: Communications, Email Marketing Tagged With: Email Marketing, events

Designing Emails With Images: Advice From a Pro

April 1, 2021 by CCN Reporter

We’ve partnered with Unsplash to bring millions of beautiful, and best of all, free stock images directly to our customers.

Our Free Image Gallery is available in our email builder, saving you the time and hassle it would normally take for you to find a stock photo site, search for the perfect image, download, and then upload that image back into our builder. Our customers have already saved over 300 hours by using our Free Image Gallery.

We want our customers to feel confident about every send, so we’ve asked Meghan Sokolnicki, Senior Email Designer & Developer at CM Group, to share her best advice when it comes to designing emails with images.

Ready to give it a try?

Here are her best email design tips.

What is the best way to use images in emails?

Bottom line, it’s best to use images to help support your message. Images can be a great and effective way to capture an audience’s attention and add some visual interest to your emails.

While I’d encourage using images in emails, it is important to make sure that images do not contain the most important pieces of information. They should be used to help support your message, not be used as the only way to deliver the message. As a rule of thumb, deliver important information with live text and support that information with images.

Keep in mind that not everyone receiving the email will be able to view images. Many people use screen readers or voice commands to listen to emails. Even people who are reading the emails may have images turned off or have spotty wifi that delays the time it takes for the images to download.

As email designers, it’s our job to make sure that everyone receiving the emails has a consistent experience no matter how they interact with them.

What is the wrong way to use images in emails?

Don’t send image-only emails! I see this all the time and do not recommend it. Sure, it may be beautiful artwork, but that doesn’t make it an effective email.

When images contain all of the key information in a given campaign, this can greatly limit the amount of your audience who can interact with the email. Think about all that information getting squished down on a smaller screen! It can be so hard to digest, and who wants to have to zoom in to read the message? Not me.

A common mistake designers make is to take a print design and paste it into an email without making any adjustments for the new medium. Print and web are completely different experiences so it’s best to design with those differences in mind.

For example, instead of copy/pasting, make sure you’re adapting your designs for email. Be thoughtful about how your audience will interact with an email. In email we have the opportunity to click around, scroll, and engage with the campaign on a variety of different devices. Let’s use that to our advantage!

How do designers choose the right image for their email?

Most importantly you want to make sure that the image fits with your content. Consumers are less and less interested in seeing generic stock photography that serves no purpose. Instead, think about how you can use images with specificity to emotionally connect readers with your brand.

Everyone’s needs are going to be a little different, so choosing the right image comes down to if that photo makes sense for your brand and makes sense for the content.

As a tip, we as humans seem to love seeing other humans! So our designers see a lot of engagement come from images using pictures of faces. I also love using illustrations and icons as a way to break up space. Even a small clock next to content about an upcoming deadline can help draw attention.

If you’re sending a letter or a quick announcement, you might not need an image, but there are other ways of adding some visual interest to your email design. Instead, use bold headlines or add a background color to help emphasize text. While I encourage using images where possible, they may not always be needed and that’s okay too!

How can an email marketer measure whether their email design was successful or not?

Success is measured differently for every marketer. Sometimes the purpose of an email is to drive clicks or promote sales and that could be “successful,” and other times an email is about sharing relevant content to help your audience stay engaged with the brand.

In my opinion there’s not a blanket answer for how to tell whether an email design is successful, but every brand needs to define success for themselves and work their design around that.

An overall successful design for email is one that feels effortless for the consumer. This means making sure the content is compelling and styled in a way that takes out the guesswork: Clear hierarchy marked with headlines, bold calls-to-action, and whitespace used throughout the design to help give your text and images some breathing room.

Also never underestimate the power of relevant content paired with a compelling subject line.

What is your design pet peeve?

I have a few actually! As you can tell, one major pet peeve is copying and pasting a print design into email and not considering the mobile experience. (See answer #3!) Another pet peeve, when there is too much text included on images, it can be such an awful experience. Some text can be included on images—just not all of your text. It’s such a quick fix to include live text in emails!

Also, trying to cram too much information into one email. This can feel so overwhelming for your audience—give your content room to breathe!

Where do you look for email design inspiration?

I love looking at Really Good Emails and seeing what other email designers are coming up with. Email design can sometimes feel like a very limited medium, because we’re designing with so many factors in mind. I love seeing how other designers use those limitations and make it work for them! Litmus is always testing the limits of what’s possible in email, and I love receiving their emails.

It’s not supported everywhere, but I still love seeing simple movement in emails. A well-designed .gif can brighten my day.

What are your final design tips?

  • Make sure you use a balance of images and live text in your campaigns. Images are great to include in emails, just make sure they support the message. We don’t want “seeing” the image to be the only way to absorb your content.
  • Use alt text when you include images! This is text that helps describe the image or the image’s intent for those who cannot view the image. You can still include some text as images (for example: Sale Today! You’re a winner! Happy St. Patrick’s Day!, etc.) just make sure when you, do you include alt text, so anyone not seeing the image still gets the full experience.
  • Don’t shy away from .gifs! Movement can be really fun in email.

Wrap up

There you have it, some of our best design tips from one of our in-house email design pros. If you’re ready to put these design tips to the test, you can start building an email in our drag-and-drop email builder right away for free.

Originally Appeared On: https://www.campaignmonitor.com/blog/email-marketing/designing-emails-with-images-advice-from-a-pro/

Filed Under: Email Marketing Tagged With: Email Marketing, Images, New Features

From In-person to Virtual Events: Cure Brain Cancer Pivots With Automation

March 31, 2021 by CCN Reporter

Cure Brain Cancer is the leading organization for brain cancer research, advocacy and awareness in Australia with a mission to unite the community to increase brain cancer survival and quality of life. 

The patient-focused organization forges global collaborations, funds innovative research and brings world-class clinical trials to Australia to give children and adults with brain cancer access to new treatments faster. It relies heavily on email marketing to raise funds, engage its community, and promote its events. Switching to Campaign Monitor and completing a key integration with Salesforce has helped achieve many mission-critical goals for the nonprofit:

  • Raised $1.6 million (AUD) in a major campaign
  • Reduced amount of event registrants who didn’t fundraise by 90%
  • Near real-time engagement of subscribers

Finding the right match

One of Cure Brain Cancer’s greatest initiatives to grow awareness and raise funds for research is its annual Walk4BrainCancer event. What started as a single walk in 2003 in Sydney quickly expanded into a nationwide phenomenon with over 10,000 participants every year.

From recruiting registrants to encouraging participants to thanking fundraisers, email plays an essential part of every communication throughout the entire event cycle. Since making the switch to Campaign Monitor from Mailchimp, email has become easier and more effective when executing campaigns for this huge event.

When making the decision to switch email service providers, Cure Brain Cancer took several factors into account when ultimately choosing Campaign Monitor:

“With the platform we were using before, everything was very manual,” said Alex Dobbing, Director of Fundraising and Development. “There was no sort of triggered automation to get our subscribers to keep engaging. We wanted to get more clever and make the most of building up our community.”

With a new more powerful tool, the nonprofit was able to increase the frequency, precision and relevance of its email campaigns for the Walk4BrainCancer event. A more intuitive interface made building emails faster than ever, like these high-performing case study emails:

Nonprofit case study email

And more automated customer journeys and triggered emails meant messaging was more personal and got sent right at the most opportune time to get subscribers to act.

Email was a big contributor to helping the organization meet its fundraising goal for the most recent edition of Walk4BrainCancer, beating its goal of $1.5 million with $1.65 million raised!

“Email is by far the best channel for us. It’s such an easy way for us to reach our database and give them all of the needed information,” Dobbing said.

Virtual event, tangible success

Like many nonprofit organizations that rely heavily on big events to achieve their mission, Cure Brain Cancer had to adapt its strategy and get creative in the face of COVID-19.

Given the circumstances, a series of large gatherings was out of the question. Instead, it moved to a virtual event encouraging participants to walk at their own time and pace.

nonprofit event promotion email example

While this meant the organization no longer had to plan and orchestrate multiple large-scale events, it came with its own challenges. Cure Brain Cancer wanted to preserve that sense of excitement, energy and community that came with being together while walking for a cause.

“Because it is virtual, we are having to create the community slightly different,” said Dobbing. “We’re using the word ‘you’ a lot more; it’s definitely a case of wanting people to still feel included and like they’re part of something bigger. Which can be quite difficult to do when it’s a virtual campaign. We’re sending more emails because of that, but also we wanted to be a little bit cleverer with our journeys and the way we automate engagement.”

Thanks to this adaptation, the organization has converted a huge obstacle into a new opportunity. The communications team is now able to recruit and engage participants that otherwise would have been unable or unwilling to join a physical event.

“Obviously we’re never going to get to have a single physical event everyone can attend,  Australia is huge,” Dobbing explained. “Having a virtual aspect means no matter where they are, or if they’re not able to attend physical events in the future, we have that option for them. The community’s really rallied behind us, and we’ve raised almost $1.6 million in just a few months with the help of email!”

Email works better when technology plays nice

Campaign Monitor’s top-rated Salesforce email marketing integration streamlines email production for Cure Brain Cancer and makes every email more impactful.

The integration between these two powerful tools brings a suite of potent capabilities to Cure Brain Cancer, such as:

  • Easily build beautiful, branded email campaigns with Campaign Monitor’s drag-and-drop email builder
  • Send targeted email campaigns to their contacts in Salesforce
  • Measure how email campaigns drive donations and event signups
  • View email statistics directly within Salesforce
  • Map Campaign Monitor email fields with Salesforce
  • Automatically add subscribers

The integration makes creating emails and setting up campaigns faster and reduces the potential for human error. Because the platforms communicate and pass data back and forth seamlessly, it means the events and communications teams can stay focused on being creative and strategic.

Dobbing has the integration set to sync on an hourly basis, allowing the nonprofit to send timely, highly-personalized messages in near-real-time.

“Especially for our events, it means we can get our comms out in a very timely manner,” she said. “Before the integration, if someone signed up for an event, they might not get an email until the next day. That’s just not the kind of service that we want to provide—we want to say thank you for signing up, welcome, here’s what you need to do next immediately after they signup.”

An elevated journey leads to sky-high engagement rates

Empowered by the Salesforce integration, Cure Brain Cancer created a cross-channel participant journey for Walk4BrainCancer that generated astounding engagement rates.

The complex experience includes a multi-touch email series, invitations to join social media communities, fundraising reminders and tools, Zoom backgrounds, Facebook frames, fundraising incentives, and more.

nonprofit subscriber journey example

The result: the number of inactive registrants plummeted. Nearly every person who signed up for the event raised some amount of money for the cause.

“Engagement has increased,” said Dobbing. “This year, less than 10 people signed up and didn’t raise anything out of 5000 registrants, normally it’s a couple hundred! And people raised more money per participant overall.”

Wrapping up

We’re honored to work with nonprofits championing important causes around the world like the Cure Brain Cancer Foundation. Learn more about their mission and the work they do on their site, and consider contributing, volunteering, or registering for an event.

Originally Appeared On:  https://www.campaignmonitor.com/blog/email-marketing/cure-brain-cancer-foundation/

Filed Under: Email Marketing, Facebook Tagged With: Customers, Email Marketing

Primary Sidebar

Editor Picks

New Research Provides Further Insight into the Potential Impact of Apple’s Coming IDFA Update

With Apple’s planned IDFA update set to be launched any day now, the digital marketing industry is preparing for the worst, with the up-front prompts that will be displayed in all iOS apps expected to see many users switch off data tracking entirely, limiting audience targeting options. The removal of in-app tracking data will impact […]

  • Referee accused of unprofessionalism wanted it for charity
  • TikTok’s New Tool Lets Brand Create Video Ads In Browser
  • Brands Partner With NBA To Create Innovative Gaming Activations

Copyright © 2021 · Customer Contact News · Log in