Tuesday, May 25th, 2021 | 2PM ET/11AM PT
In an era of smartphones and on-demand everything, local businesses are collectively coming to a rather daunting understanding—online reviews could make or break a dealership.
The way customers seek out and do business has shifted dramatically over the past few years, and with it, their expectations. Recent studies have shown that customers expect more convenience and technological access than ever before. And they’re more willing to leave a business if their expectations aren’t met.
If you want to stay competitive and win customers before they even walk onto the lot, you’ll need to revamp your customer journey from the perspective of a modern consumer.
Join Hayley Sonntag and Katie Hill of Podium to learn about 6 local SEO myths that need busting and find out how you can improve your online reputation accordingly. Plus, get access to:
- New consumer trends
- A guide to improving your GMB listing
- And a step-by-step on gathering more high-quality reviews
Hayley Sonntag, Sr. Marketing Specialist, Podium
Hayley Sonntag has worked in many areas of marketing including demand generation, market research and communications. She works with hundreds of local businesses up their online conversion, increase lead generation, and create a convenient customer journey at every step. When she’s not brushing up on her card game skills, Hayley enjoys seeing the latest movies and hiking in the mountains near her home.
Katie Hill, Director of Home Services, HVAC, Podium
Katie is a Director of Home Services at Podium. Katie has many years of experience as a sales manager as well as working in marketing and advertising. Katie works with local businesses to identify problems in their customers’ journeys and find modern solutions.